We are committed to keeping your personal information safe. This page explains exactly what data we collect, why we collect it, and how it is used and protected on the winning plus platform.
This Privacy Policy applies to all personal data collected by winning plus when youregister for an account, log in, place bets, or otherwise interact with our platform in the Philippines. It covers data collected through our website, mobile app, and any related services operated under the winning plus brand. By using the platform, you acknowledge that you have read and understood this policy. We encourage all Filipino players to review this page carefully so they are fully informed about their rights and our obligations. If you have questions about any part of this policy, you can reach us at [email protected]. This policy is written in plain language so that every user — regardless of technical background — can understand exactly how their data is handled. We update this policy whenever our practices change, and the latest version will always be available on this page.
When you register on winning plus, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. During normal use of the platform, we also collect transactional data such as deposit and withdrawal records, betting history, and game activity logs. Technical data is automatically gathered when you access the platform, including your IP address, device type, browser version, and session timestamps. We may also collect location data at the country or region level to ensure compliance with Philippine gaming regulations and to tailor your experience appropriately. If you contact our support team, the content of those communications — including any attachments — may be stored as part of your account record. We do not collect sensitive personal information such as biometric data, health records, or financial account credentials beyond what is strictly necessary for payment processing. All data collection is proportionate to the purpose for which it is used, and we do not gather information we do not need.
Your personal data is used primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your betting and game activity data to monitor for responsible gaming indicators and to apply any limits or interventions that may be necessary to protect your wellbeing. Technical and usage data helps us improve platform performance, fix bugs, and optimise the mobile experience for Filipino users across different devices and network conditions. We may use your contact details to send you important account notifications, security alerts, or updates to our terms and policies — these communications are not optional as they are necessary for the safe operation of your account. Aggregated and anonymised data may be used for internal analytics and product development, but this data cannot be traced back to any individual user. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Any use of your data beyond what is described in this policy will only occur with your explicit consent.
Winning plus does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data privacy laws and our own security standards. We may disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with other betting platforms, advertisers, or data brokers. Any third party that receives your data is prohibited from using it for any purpose other than the one for which it was shared.
We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the winning plus platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to staff members who require it to perform their job functions, and all such access is logged and audited. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our users. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify affected users and the relevant Philippine regulatory authority within the timeframes required by law. While we take every reasonable precaution, no system is completely immune to risk, and we encourage you to use a strong, unique password for your account and to enable any available two-factor authentication. If you suspect any unauthorised activity on your account, please contact us immediately at [email protected].
As a user based in the Philippines, you are entitled to a number of rights under the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to be informed about how your personal data is collected and used, and to access a copy of the personal data we hold about you at any time. You may request corrections to any inaccurate or incomplete data in your account record, and we will process such requests promptly. You have the right to object to the processing of your personal data in certain circumstances, and to request that we restrict or cease processing where there is no longer a legitimate basis for doing so. You may also request the deletion of your personal data, subject to our legal obligations to retain certain records for regulatory compliance purposes. If you wish to exercise any of these rights, please contact us at [email protected] with your request and we will respond within the timeframes required by applicable law. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine gaming regulations and financial record-keeping obligations. Transaction records, identity verification documents, and betting history are typically retained for a minimum of five years following account closure to comply with anti-money laundering and regulatory audit requirements. Technical logs and session data are retained for shorter periods and are routinely purged once they are no longer needed for security monitoring or platform improvement purposes. If you request account closure, we will deactivate your account and begin the data retention countdown in accordance with our legal obligations. Data that is no longer required and is not subject to a retention obligation will be securely deleted or anonymised. We do not retain your data for longer than is necessary, and our retention schedules are reviewed periodically to ensure they remain appropriate. For specific questions about how long a particular category of data is held, please contact [email protected].
Winning plus may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered users through the platform or via the contact details associated with their account. The updated policy will be published on this page with a revised effective date, and continued use of the platform after the changes take effect constitutes your acceptance of the updated terms. We recommend bookmarking this page and reviewing it periodically so you are always aware of how your data is being handled. If you disagree with any update to this policy, you have the right to stop using the platform and request account closure by contacting us at [email protected]. Minor clarifications or corrections that do not affect your rights will be updated without formal notification. The version of this policy currently displayed on this page is always the version that applies to your use of the platform.
Last reviewed: June 2025. This policy applies to all users of the winning plus platform in the Philippines and is governed by the Data Privacy Act of 2012 (RA 10173).
Straight answers to what our users most often ask about data privacy on the winning plus platform.
No — winning plus does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data is used solely to operate your account, process transactions, and comply with Philippine regulatory requirements. We only share data with trusted service providers who are contractually bound to handle it securely and only for the specific purpose for which it was shared. If you have concerns about how your data is being used, you can contact us at [email protected] and we will respond promptly. Your privacy is a core commitment of the platform, not an afterthought.
You can request a copy of the personal data we hold about you by sending an email to [email protected] with the subject line "Data Access Request" and your registered account details. We will verify your identity before processing the request to ensure your data is not disclosed to an unauthorised party. Once verified, we will provide you with a summary of the personal data associated with your account within the timeframe required by the Data Privacy Act of 2012. If any of the data we hold is inaccurate, you can request a correction at the same time. For more general questions about your account, the FAQ page may also be helpful.
When you close your account, winning plus will deactivate it and begin the data retention period required by Philippine gaming and financial regulations. Transaction records, identity documents, and betting history are typically retained for a minimum of five years after account closure to meet anti-money laundering and audit obligations. Data that is no longer required and is not subject to a legal retention obligation will be securely deleted or anonymised. You will not receive marketing communications after your account is closed. If you would like to reopen your account in the future, you can do so by visiting the Register page or contacting our support team.
We built winning plus with Filipino players in mind — and that means keeping your data safe, your account secure, and your experience transparent from day one.